Missed Bin Collections – an apology

This letter is being sent to all residents who may have experienced regular missed collections.

Please accept my apologies for the disruption to bin collections in your local area recently.

The Dorset Waste Partnership (DWP) is made up of seven councils working together to deliver waste, recycling and cleansing services across Dorset and provides your kerbside rubbish and recycling service on behalf of East Dorset District Council.

At the start of July, in close consultation with our collection staff, we made extensive changes to the rubbish and recycling collection rounds servicing 35,000 properties in the East Dorset area, in order to increase efficiency and make essential savings.  We have closely monitored our performance over four regular collections to allow the crews to get used to their new rounds and areas before reviewing the changes, as is common practice when rounds are changed.

While the majority of the new rounds have been introduced successfully, we are fully aware that a number are being regularly delayed, which is clearly unacceptable.

Additional resources have now been put in place to assist the crews in those affected areas, ensuring residents get their waste collected on the correct day.  In the meantime, any missed collections will be picked up as soon as possible.  Please keep your bins outside your property where possible if your collection appears to have been missed.  We have also identified where extra help is needed going forward and will introduce extra resources from Thursday 29 September.

Rest assured, we are taking all necessary actions to restore a good service to these areas. We will continue to review the affected rounds and keep a close eye on our performance.

Again, please accept my apologies for any inconvenience you may have experienced.

Yours sincerely,

Karyn Punchard
Dorset Waste Partnership